Developer Tools
Plugin support.
Something not working? Pick the plugin, tell us what you're seeing, and we'll get back to you with a fix or a workaround.
Common issues
A few things to check before you write in — they fix most reports.
- The plugin isn't loading
- Hard-refresh the page and confirm the plugin element is actually placed in your layout. Most "nothing happens" reports are a missing element or a stale cache.
- Authentication or API key errors
- Double-check the key is for the right environment (test vs. live) and hasn't expired. Re-paste it rather than retyping — trailing spaces are a common culprit.
- Webhooks or callbacks aren't firing
- Verify the callback URL is publicly reachable (not localhost) and returns a 200. Check the provider's dashboard for delivery logs before assuming the plugin dropped the event.
- Hitting rate limits
- Most providers cap requests per second. Space out bulk calls or add a short retry-with-backoff; if you need higher limits, that's set on the provider side, not the plugin.
- Still stuck?
- Send the request below with the plugin name and the exact error text. We typically reply within two business days with a fix or a workaround.